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Terms & Conditions and Returns Policy

Last updated: 1 September 2026

These Terms & Conditions and this Returns Policy (together, the Agreement) govern your use of the Preloved Pages website and services (the Platform). By creating an account, listing an item, purchasing, downloading, or otherwise using the Platform, you agree to this Agreement.

A standalone, publicly crawlable summary of returns is also published at /returns.

1. Platform role

Preloved Pages operates a hybrid marketplace. You should read this section carefully because our legal role depends on whether a transaction is for a physical book or a digital e-book.

  • Physical books (peer-to-peer). For pre-owned and other physical books listed by members, the Platform acts as an intermediary marketplace. We provide listing, messaging, checkout, and related tools that connect independent buyers and sellers. The contract for sale of a physical book is between the buyer and the seller. We are not the seller of those goods unless a listing expressly states that Preloved Pages is the merchant of record.
  • Digital e-books (platform supply). Digital e-books made available through Creator Studio (or equivalent digital listing tools) are supplied by Preloved Pages as digital content. Delivery is by instant download and/or library access after payment, not by postal shipment.

Payment processing may be provided by third parties (including Stripe). Payouts to sellers of physical goods may be held or released according to our checkout, escrow, and fulfilment processes.

2. User accounts and eligibility

You must provide accurate registration details and keep your password confidential. You are responsible for activity on your account. We may suspend or close accounts that breach this Agreement, applicable law, or payment-provider rules.

When you tick “I agree to the Terms & Conditions and Returns Policy” at registration or when publishing a listing, we record a consent flag and timestamp against your user record (terms_accepted and terms_accepted_at) so that agreement can be evidenced.

3. Listing rules and user conduct

Sellers must:

  • describe items honestly, including title, author, condition, price, and any defects;
  • use photographs or covers that reasonably represent the item;
  • only list items they have the legal right to sell;
  • dispatch physical orders promptly using the fulfilment information we provide; and
  • respond to buyer messages and disputes in a timely, civil manner.

Buyers must provide a complete and accurate delivery address for physical goods and not abuse returns or payments.

You must not harass other users, manipulate listings or reviews, circumvent fees, or use the Platform for fraud, money laundering, or any unlawful purpose.

4. Prohibited items

You must not list, upload, sell, or share:

  • Unauthorised digital goods, including pirated e-books, scanned copies of commercially published books you do not own the rights to, cracked files, or any digital download that infringes copyright or other intellectual property rights;
  • counterfeit goods, stolen property, or items you are not entitled to sell;
  • illegal content, extremist material, or goods banned under UK law; or
  • listings that misrepresent a digital file as a physical book, or vice versa.

Digital listings are limited to original works or other files for which you hold the necessary rights. We may remove listings, withhold payouts, and report suspected infringement without prior notice.

5. Fees

Physical marketplace listings may include a small protection or service fee as shown at listing and checkout. Digital e-book sales are subject to the platform commission displayed in Creator Studio (currently 20% of the listing price unless we state otherwise). You authorise us and our payment partners to deduct applicable fees before payout.

6. Returns and refunds — physical goods

For physical books sold at a distance to consumers in the United Kingdom, buyers generally have a 14-day statutory right to cancel under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, starting from the day the buyer receives the goods (or the last item in a multi-item delivery), unless an exemption applies.

To exercise this right, the buyer should notify us and/or the seller via Platform messaging (or the contact method we specify) within that 14-day period. The buyer must then return the physical item, unused so far as reasonably possible and in a saleable condition, without undue delay and in any event within 14 days of cancellation. The buyer is normally responsible for return postage unless the item was not as described, damaged in transit, or otherwise defective.

Refunds for valid cancellations of physical goods will be processed after we or the seller receive the returned item (or proof of return), typically to the original payment method. Postage originally paid by the buyer may be refunded in line with UK consumer law for the least expensive standard delivery option we offered, except where the buyer chose a more expensive method.

This statutory cooling-off right does not prevent additional claims where goods are faulty or not as described under the Consumer Rights Act 2015.

7. Returns and refunds — digital e-books

Digital e-books are digital content. Once download or library access has begun with your agreement, the 14-day cooling-off right for distance contracts typically does not apply. E-book sales are therefore treated as final sale after access is granted, except where:

  • the file is defective, cannot be opened, or is not as described; or
  • UK law requires a remedy (repair, replacement, or refund) for digital content that is not of satisfactory quality, fit for purpose, or as described.

By completing checkout for a digital title you acknowledge that you consent to immediate supply and that you lose the usual 14-day cancellation right once performance begins, to the extent permitted by law.

8. Disputes

Raise item, delivery, or file issues through Platform messaging as soon as possible. We aim to:

  • acknowledge disputes within 2 working days;
  • collect evidence (photos, tracking, file tests) from both parties; and
  • issue a reasoned outcome within 14 days of a complete complaint, or explain if more time is needed.

For physical peer-to-peer sales we may pause seller payouts while a dispute is open. Outcomes may include refund, partial refund, return of goods, or no action. Our internal process does not replace your right to contact your card issuer, a dispute-resolution body, or the courts.

9. Liability disclaimers

Peer-to-peer physical transactions. Because we act as an intermediary and not as the seller of member-listed physical books, we are not a party to that sale. To the fullest extent permitted by law, we are not liable for the seller’s descriptions, the condition of goods, late dispatch by the seller, loss in the post after a correctly labelled handover, or disputes solely between users — except where we have failed to provide the Platform with reasonable care and skill, or where liability cannot be excluded (including death or personal injury caused by negligence, fraud, or statutory rights that cannot be waived).

Platform services and digital supply. We will provide the Platform and digital e-book delivery with reasonable care and skill. We do not guarantee uninterrupted access. We are not liable for indirect or consequential loss (including lost profits or data) except where UK law does not allow that limitation. Our aggregate liability arising from any claim relating to the Platform is limited to the greater of (a) the fees you paid us in the 12 months before the claim, or (b) £100, except where a higher cap is required by law.

Nothing in this Agreement excludes or limits liability that cannot be limited under English law, including your non-excludable consumer rights.

10. Intellectual property

The Platform’s branding, software, and original content belong to Preloved Pages or our licensors. Listing content remains yours, but you grant us a licence to host, display, and promote it in feeds, search, and marketing while the listing is active.

11. Changes and governing law

We may update this Agreement by publishing a new version on this page. Continued use after the “Last updated” date constitutes acceptance of the revised terms, except where we are required to obtain fresh consent.

This Agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction, without affecting any mandatory consumer protections in your country of residence.

12. Contact

Questions about these terms, returns, or a dispute can be raised through your Preloved Pages profile messages or the contact details published on the Platform.

This page is a user agreement for the Platform. It is not personalised legal advice.